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Miller Insurance: From tactical overload to strategic focus
Industry
Challenge
Solution
Results
Miller Insurance Services
Miller Insurance Services is an independent specialist(re)insurance broker headquartered in London and active at Lloyd’s, with 10 international offices, a team of 1,000-plus people and roughly US$4 billion in gross written premium placed each year.
Jake Young, Security Architect, oversees the full spectrum of technical security for the organisation.
Challenges
Balancing Tactical Security with Strategic Goals
While effective threat detection and incident response are crucial, the day-to-day demands often pull focus
away from vital strategic initiatives and team development. Miller Insurance needed a solution to streamline
security operations, improve efficiency, and enable their security team to focus on what matters.
Solution
SenseOn's Intuitive Platform and Expert SOC
Miller Insurance discovered SenseOn at an industry event. Initial conversations quickly revealed that SenseOn's platform could address many of their challenges. Impressed, they moved forward with implementation.
The deployment process was remarkably smooth. Described by Jake as "almost zero-touch" and a "quick deployment," Miller utilised SCCM for a batched rollout, ensuring compatibility before a seamless full scale rollout overnight with minimal disruption.
"SenseOn has greatly improved our efficiency... It's allowed me to really focus more on strategic goals."
Results
A Seamless Partnership Driving Efficiency and Growth
Greatly Improved Efficiency
"SenseOn has greatly improved our efficiency," states Jake. This has allowed him to shift focus: "It's allowed me to sort of take a step back from the incident response and the detection... and really focusmore on strategic goals."
Empowering Security Analysts
SenseOn acts as a powerful development tool. Junior analysts leverage the platform to help them understand the context and origin of alerts, as well as learning investigation tactics and
Seamless Team Extension
he relationship transcends a typical vendor-client dynamic. "Working with SenseOn is extremely easy...it's like an extension of our team," Jake explains. "It's just like working with another internal department."This collaborative approach is made easy with instant messaging features directly in the app, enabling instant communication with human analysts.
Intuitive and User-Friendly Platform
SenseOn’s product leverages AI to generate easy-to-read text narratives of a case, the context and recommended next steps - as well as 1-click remediation actions across Identities and Endpoints.
Reliable and Responsive Partnership
Miller consistently gets the information and support they require. "We always get what we need fromSenseOn, and if not, there's always a great conversation to be had about it and we get the conclusion that we want in the end," says Jake. He gives SenseOn a resounding "9.9 out of 10."
Conclusion
More Than a Platform, A Strategic Security Partner
SenseOn has become an invaluable part of Miller Insurance Services' security posture. By providing anefficient, intelligent platform combined with responsive expert support, SenseOn acts as a true extensionof their internal team. This partnership not only enhances their detection and response capabilities butalso frees up senior resources to focus on strategic security initiatives and actively facilitates the growthand development of their security analysts. For Miller Insurance, SenseOn is easy, fun, reliable, andfundamentally "great for us."
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